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Please add a Dropbox setting to turn off browser notifications for file uploads on dropbox.com. I would like more granular notification controls so I can disable upload alerts or messages without turning off all browser notifications for Dropbox. This would make notifications less distracting while keeping other useful…
It looks like Dropbox has recently become inaccessible in Kazakhstan. Many users here can no longer access the website or sync their files without using a VPN. I also checked an availability monitoring site, and it confirms that Dropbox is being blocked: link. Could you please confirm whether you're aware of this issue? Is…
Hello Dropbox admin, I would like to ask for help regarding my files that were deleted by Dropbox system this week and it hasn't been 30 days since the files were deleted by Dropbox system from the Trash folder, previously I subscribed to 2 TB of storage, I didn't have time to check my Dropbox account because I was busy,…
OK, lots of ****** happening. I received shared file request from a coworker at our small business. Yes, it is 100% our employee. He had set up his own trial account. I have a paid personal account with 4tb. Instead of just giving me access to the folder in question, I got a prompt to connect my account. I did not pay close…
I need assistance changing the email address on my primary Dropbox account. My original Dropbox account uses ...@crownheights.co. I would like to change the email address on that account to ...@gmail.com. A separate Dropbox account was previously associated with ...@gmail.com. To free up that email address, I deleted the…
Environment macOS 15.7.8 Dropbox 256.4.3790 Finder Column View Finder automatic column sizing enabled Issue Finder automatically sizes columns wide enough to display filenames. However, after Dropbox status badges (green checkmarks, cloud icons, etc.) appear, some filenames become truncated with ellipses even though the…
Hi I added comments into a text file, saved it and uploaded the file into Dropbox on my PC. I can open Dropbox in two ways: taskbar > globe (1) etc. or taskbar > Folders (2) etc. When I open Dropbox (1): the file opens but without my comments. Going route (2): the comments are visible. Is this the way it should be? Is…
Why don't I have permission to update my username? Where can I do it?
I had an older MacBook M1 configured with two external drives that were successfully backed up using Dropbox Backup. The backups completed and had been working perfectly for several years automatically updating with any new data. Today I migrated to a new MacBook M4. The same two physical drives are connected, with the…
Every update gets the installation blocked by Windows 11 pro, up to date. Reference is made to folders such as C:\Program Files (x86)\Dropbox\Client\254.4.2518 but because the version number is in the folder name it cannot be added to any allowed list. How do we stop this block happening?
Currently the maximum expiration for shared links is 1 year. Allowing for up to 5 years would be helpful. We want the links to expire eventually just for good hygiene, but for ongoing external collaboration we currently have to renew annually.
I want to allow media downloads for all my clients, but I have to configure the permission for each project, which can lead to oversights and unnecessary back-and-forth. 'Allow Downloads' as default or global should be an option in Replay.
As a marketing agency/media company, our team does a high volume of link sharing with clients. For security purposes, we set links to expire at the maximum 1 year interval allowable on Dropbox. Is there a way that the link creator can receive a simple reminder when a link is about to expire so they can send a replacement…
Prioritize an entire folder to the front of the upload line!