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Dropbox Support
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Dropbox Support
@DropboxSupport
Official customer support for @Dropbox. Account monitored Monday to Friday, from 3am to 7pm CST. Community open 24/7 at community.dropbox.com.
- Reports claiming we’ve been hacked aren’t true. Your stuff is safe. More info on our blog: bit.ly/1v6xqgx
- Hey there, is there an issue with your Dropbox that we can help with? Let us know. Thanks!
- No worries. Take care 🙂
- And we're back! We’ve completed our scheduled maintenance. Thanks for your patience.
- Replying to @JustinRoilandHey Justin, thank you for reaching out. We're really sorry to hear about your account issues. Could you please DM us your email address so we can look into these for you?
- Reminder: Dropbox maintenance happens today from 8am - 12pm PT. Functionality will be limited. We'll tweet when normal service is restored.
- Planned maintenance: Saturday, 12/5, 8am-12pm PT. Dropbox functionality will be limited during this time. We’ll tweet when it's restored.
- Some iOS 8 users w/ latest version of Dropbox or Carousel might see ‘duplicate’ uploads. Here’s a temporary fix: bit.ly/1u2A2wy
- Dropbox now natively supports Macs with Apple silicon (M1). All users with these devices will receive the native version of Dropbox automatically. More info here:
- We’ve resolved the iOS 8 compatibility issue. Please update your Dropbox and Carousel apps to get the fix: bit.ly/1DkDHZp
- Get latest Dropbox & Carousel apps to avoid backup issues w/ iCloud Photo Library (Beta) in Monday’s iOS 8.1 release: bit.ly/1okNkDl
- Replying to @HISASHI_Hello there! We hope you don’t mind us reaching out in English. Would you mind providing us with a bit more information on what you’re experiencing? Feel free to DM us if you prefer. 👇 Let us know!
- Dropbox currently supports Apple M1 through Rosetta. We have an internal build for native Apple M1 support, which we’re testing and committed to releasing in H1 2022. While we regularly ask for customer feedback on new features, this should not have been one of those instances.